1. Home
  3. Shipping, Refunds & Returns Policy | Vape Online Store

Shipping, Refunds & Returns Policy | Vape Online Store

At VapeOnlineStore.co.uk, we pride ourselves on being a Trusted UK Vape Retailer since 2022. We are committed to offering authentic vape products, fast UK delivery, secure payments, and hassle-free returns so you can shop with confidence.

📦 Shipping Policy – Fast & Reliable Delivery

  • All orders are fully tracked with a Royal Mail tracking number for your peace of mind.
  • Tracking numbers are available upon request.
  • If your shipment is lost, you must notify us within 3 days of the expected delivery date.
  • After 3 days, Royal Mail will not investigate, and we cannot assist further.

Why Customers Trust Our Shipping

  • ✅ Same-Day Dispatch on orders placed Monday–Friday
  • ✅ Next-Day Delivery Options Available across the UK
  • ✅ Tracked & Signed Delivery via Royal Mail or UPS (for wholesale orders)
  • ✅ Secure Packaging to protect your vape products during transit

🔄 Returns Policy – Non-Faulty Goods

Changed your mind? No problem. You may return products to VapeOnlineStore.co.uk under the following conditions:

  • Item must be unused, unopened, and in original sealed packaging.
  • Returns must be made within 3 days of delivery (online customers only).
  • Each return must include all parts, accessories, and instructions.
  • Products with broken seals, opened blister packs, or damaged packaging cannot be refunded.
  • Postage costs are the customer’s responsibility.

📞 Contact: 07903 088293
📧 Mail: Support@vapeonlinestore.co.uk for return instructions.

Return Guidelines

  • For high-value items, we recommend Royal Mail or DPD Signed Delivery for insurance cover.
  • Returned goods remain your responsibility until signed for at our return address.
  • We cannot accept liability for products lost or damaged during return transit.

❌ Non-Refundable Returns

We cannot accept returns for non-faulty goods if:

  • The product is personalised, customised, or made to order.
  • Packaging or components are opened, unsealed, or damaged.
  • The product is perishable.
  • The product is not in resalable condition.

If your product is non-refundable, you can:

  • Arrange to have the item returned to you at your expense, OR
  • Accept Store Credit for the product value, usable on future purchases at VapeOnlineStore.co.uk.

⚠️ Returns Policy – Faulty Goods

If your product arrives faulty or damaged:

  • Faults must be reported within 3 days of delivery.
  • Items damaged in transit must be reported verbally by 5:00 PM the next working day and confirmed via email within 3 days.
  • Contact our team for a Returns Authorisation Code.
  • Include the parcel receipt and tracking details when sending returns.

Important Notes

  • ❌ No refunds for opened, used, or working products.
  • ⚙️ Faulty items will be repaired or replaced under warranty where possible.
  • 🚫 If damage in transit is not reported within the deadline, we cannot issue a refund or replacement.
  • 💳 Refunds are processed within 2 working days of receiving your return.
  • Bank refunds may take up to 3 working days to appear.

🔒 Customer Trust & Security

We want every customer to feel confident when shopping with us:

  • 🏆 Trusted UK Vape Retailer since 2022
  • 🔒 100% Secure Payments – fully encrypted checkout
  • 💯 Genuine Vape Products – no counterfeits, no fakes
  • 📦 Tracked UK Delivery with Royal Mail & UPS
  • ⭐ Thousands of Satisfied UK Customers
  • 📞 Real Customer Support – speak to our UK-based team, not bots
  • 🚚 Fast Dispatch & Next-Day Delivery Options
  • 🔄 Hassle-Free Returns Policy
  • 🔍 Transparent Policies – no hidden charges or surprises