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Frequently Asked Questions About Orders & Deliveries

Shipping and Deliveries

How much does delivery cost at Vape Online Store?

At our vape online store, we aim to keep delivery simple and affordable. Our Standard Delivery option is priced at just £2.99 and typically arrives within 1 to 2 working days. If you’re in a hurry, you can select Next Day Delivery for £7.99, which ensures your order arrives the very next working day (if placed before our cut-off time). Plus, we love rewarding our loyal customers — that’s why we offer free delivery on all orders over £40. Whether you're topping up your vape supplies or stocking up on favourites, you can enjoy quick, low-cost, or even free delivery.

Which delivery service do you use to ship orders?

To ensure that your vape products arrive on time and in perfect condition, we work with trusted delivery providers. For most customer orders placed through vapeonlinestore.co.uk, we use Royal Mail, a well-known and reliable UK postal service. For larger wholesale or bulk orders, we ship with UPS and DPD, which is great for secure and timely handling of bigger packages. These partners help us maintain our high delivery standards and allow you to track your orders with ease. No matter what you order, we’ll always choose the best delivery method to get your items to you quickly and safely.

How will I know that my order has been placed successfully?

Once you place your order on vape online store, you’ll instantly receive an order confirmation email and an SMS. This message will include your order number and a summary of the products you've purchased. It's a clear sign that your order has gone through successfully and is being processed by our team. If you don’t receive the confirmation within a few minutes, we recommend checking your spam or junk folder. Still not there? You can always contact our Support Team, and we’ll be happy to assist you. We’re here to make sure you’re confident and informed at every step.

How can I track my vape delivery?

Once your order has been packed and dispatched, we’ll send you an email with a tracking link so you can follow its journey. This tracking information will let you see where your parcel is and when it’s expected to arrive. For orders shipped with Royal Mail or UPS or DPD, you'll be able to access real-time tracking updates on their official websites. If you ever misplace the email or have trouble tracking your order, our customer service team at vapeonlinestore.co.uk is just a message away and always happy to help you stay informed about your delivery status.

How long does delivery take once I place my order?

We understand that getting your Vape Products quickly matters. With our Standard Delivery (just £2.99), most orders arrive within 1 to 2 working days from the time they are dispatched. If you select Next Day Delivery at £7.99, your package will reach you on the next working day, as long as you order before our cut-off time. We work hard to dispatch orders swiftly so you won’t have to wait long. Our shipping partners, Royal Mail and UPS and DPD, are reliable and efficient, helping us meet these timelines and deliver a smooth experience from our store to your doorstep.

Do I need to sign for my delivery?

Most orders placed on vapeonlinestore.co.uk do not require a signature and can be delivered straight to your letterbox or safe place. However, for security reasons, any order over £100 in value will require a signature upon delivery. This is to ensure the parcel reaches you directly and helps protect against loss or theft. If you’re not at home during the delivery attempt, our courier will usually leave a calling card or try to redeliver. If you have special delivery instructions, feel free to add them at checkout — we’ll do our best to follow them.

Order Issues

I received the wrong or incomplete items — what should I do?

We're sorry if your order wasn’t right — we’ll fix it as fast as possible. If your package is missing items or you received the wrong products, please contact us within 24 hours of receiving your order. Send us an Mail Support@Vapeonlinestore.co.uk with your order number and a clear photo of what you received to help us quickly investigate. Our team at vapeonlinestore.co.uk will review your case and arrange for the correct items to be sent or issue a refund as needed. Your satisfaction is our top priority, and we’re committed to making things right without delay.

My vape items arrived damaged — what now?

If your order arrived with any damaged or broken items, don’t worry — we’re here to help. Please email our support team within 48 Hours of receiving your delivery, and be sure to include:

  • Your order number
  • Photos of the damaged item(s) and any damage to the packaging

This helps us assess the situation quickly and offer the best solution, whether it’s a replacement, refund, or store credit. At vapeonlinestore.co.uk, we carefully check every order before dispatching it, but we understand accidents can happen during shipping — and we’ll do everything we can to put it right.

Payment & Billing FAQs

Which cards and payment methods are accepted?

We accept all major debit and credit cards, including Visa, Mastercard, American Express and Pay By Bank, so you can shop with ease for those who prefer to pay using their account balance or linked bank. At vapeonlinestore.co.uk, your payment is always processed securely using encrypted technology. You’ll never need to worry about your details being compromised. If you ever face issues during checkout, our support team is here to guide you through every step to ensure a smooth purchase experience.

Why is my card being declined at checkout?

There are several reasons why your card payment might not go through. The most common issues include incorrect billing details, insufficient funds, or your bank blocking the transaction for security reasons. Sometimes, payments fail if you don’t complete the 3D Secure verification step, which is required by most banks. At our vape online store, we recommend double-checking your details and trying again. If the problem persists, try using another payment processor or card or contact your bank. And of course, our team is always available if you need help.